Will an agent talk to my clients about their file?
No. The agents work the front of the practice — answering, qualifying, booking and following up on enquiries. You set the rules for what an agent handles on its own and what it passes straight to a person, and anything outside those rules comes to you.
What happens in busy season?
That's the point of it. The phone gets answered at 8pm in April the same way it does in August, and the consult gets booked into whatever your calendar actually has left. The enquiries you'd normally lose between February and May are the ones this is built to catch.
How do I justify this against billable hours?
Compare the installation and ongoing costs with staff time saved and the contribution from additional clients who are a good fit. A booked consultation is not a signed client. Use your own conversion rates and service costs; we provide the scope and cost breakdown for that assessment.
Can we control which enquiries get booked?
Yes. During setup, we agree the services you offer, your client-fit criteria, appointment availability and which enquiries need a person. The agent follows those rules instead of booking every caller indiscriminately.
Whose accounts are these?
Yours. Your Google, your ads, your site, your phone number, your numbers. You hold the keys, which is deliberate — it's the opposite of an agency retainer where the accounts leave with the agency.
Do I need to be good with computers?
No. If you can write an email you can run this. We're on the call while you switch the first agent on, and the weekly call is there for anything after that.
How much of my time does it take?
Plan for intake, account access and approvals during setup. With done-with-you, someone on your team operates the agents. With done-for-you, we manage them and bring decisions to you. Weekly support calls are available; you don’t have to attend every week.
Is the website really included?
Yes. The group programme includes a one-page site you can expand in the builder. Done-for-you includes a full custom site. We agree the website scope and schedule before installation, as part of the 30-day launch commitment.
What happens after the free audit?
Submit your answers to see an initial assessment and an estimated enquiry cost where your answers support one. The detailed scorecard, recommended agents and running costs are covered on the review call. If email delivery is enabled, the results screen will tell you to expect the breakdown by email. No payment card is required.
